Terms of service

1. Who these terms are between

These terms are an agreement between Four Nibbles, [to be completed], of [to be completed] ("Four Nibbles", "we") and the person or organisation that creates a Fabric account ("you"). If you accept them for an organisation, you confirm that you may bind it. By creating an account or using the service you accept these terms, the privacy policy and, where it applies, the data processing agreement.

2. The service

Fabric is a hosted service that reads changes from databases and applications you connect ("sources") and writes them to storage or warehouses you own ("destinations"). The software is also available to run yourself under its own licence (BSL 1.1); these terms cover only the hosted service.

We may change or improve the service. If we remove a feature you pay for, we will tell you at least 30 days in advance and you may cancel with a pro-rated refund of any amount prepaid for the remaining period.

3. Your account

• Keep access to your email inbox secure: signing in works through links sent there, so whoever controls the inbox controls the account.
• You are responsible for what happens under your account.
• Tell us promptly at security@fournibbles.com if you believe your account has been compromised.

4. Your data

You keep all rights to the data in your sources and destinations and to the connection settings you give us ("your data"). You grant us only the permission needed to run the service for you: to connect to your sources and destinations, to read and move your data between them, and to store the settings and pipeline state needed to do so. We don't sell your data, use it to train models, or use it for any other purpose.

You confirm that you are allowed to connect the systems you connect and to move the data you move, and that doing so doesn't break any law or agreement that binds you. Where your data includes personal data, the data processing agreement applies and forms part of these terms.

5. Acceptable use

You agree not to:

• connect systems you have no right to access;
• use the service to break the law, infringe others' rights, or move data you are not allowed to move;
• probe, scan or test the service's security, or try to reach other customers' workspaces, other than under the vulnerability reporting rules on the security page;
• interfere with the service or overload it deliberately, or get around the limits of your plan;
• resell the service without our written agreement.

6. Plans, fees and payment

• The Basic plan is free, within the limits shown on the pricing page. We may change those limits with 30 days' notice.
• Paid plans are billed at the price agreed with you in writing or shown when you upgrade, in advance for each billing period unless agreed otherwise. Invoices are due within 15 days.
• Prices exclude taxes. You pay any taxes that apply other than taxes on our income, and bank or transfer charges on your side.
• If an invoice is more than 30 days overdue, we may suspend paid features after giving you at least 7 days' notice.
• We will give at least 30 days' notice of a price change; it applies from your next billing period.

7. Availability and support

We work to keep the service available and your pipelines running, and we monitor it. Unless we agree a service level with you in writing, the service has no guaranteed uptime. Support is by email at sales@fournibbles.com.

8. Ending the agreement

• You may stop using the service and close your account at any time.
• We may end the agreement with 30 days' notice, or immediately if you seriously breach these terms (including section 5) and don't fix it within 7 days of our notice, or if the law requires it.
• When your account closes, your pipelines stop. Your data in your destinations stays yours and where it is. We delete the workspace, its connection settings and its pipeline state within 60 days, except for records we must keep by law (such as invoices).
• Sections 4, 9, 10, 11 and 13 continue after the agreement ends.

9. Confidentiality

Each of us will keep the other's non-public information confidential, use it only for this agreement, and protect it with at least reasonable care. This does not cover information that is public, already known to the recipient, independently developed, or that must be disclosed by law (with notice to the other party where allowed).

10. Warranties and disclaimer

We will provide the service with reasonable skill and care. Apart from that, and to the extent the law allows, the service is provided "as is", without other warranties, including fitness for a particular purpose. Change data capture depends on your source's settings and retention; you are responsible for keeping your source configured as the documentation describes and for your own backups of your destinations.

11. Liability

To the extent the law allows: neither of us is liable for indirect or consequential loss, or for loss of profit, revenue or goodwill; and each party's total liability under this agreement in any 12 months is limited to the fees you paid us in those 12 months, or USD 100 if that is more. These limits don't apply to your payment obligations, to breach of section 5, or to liability that can't be limited by law.

12. Changes to these terms

We may update these terms. We will email you at least 30 days before a change that reduces your rights takes effect; if you don't agree, you may close your account before then. The date at the top shows the current version.

13. General

• These terms are governed by the laws of India, and the courts of [to be completed] have exclusive jurisdiction.
• Neither of us is responsible for delays caused by events beyond reasonable control.
• You may not transfer this agreement without our consent; we may transfer it to a successor of our business, with notice to you.
• Notices to us go to legal@fournibbles.com; notices to you go to your account email.
• These terms, with the documents they refer to and any order form we both sign, are the whole agreement. If an order form conflicts with these terms, the order form wins.